The platform is pretty solid but the user management is not as easy to spot the first time around. One thing that isn't a paid for option but is very nice it the option to connect to iOS or Android devices, not as an access device where you have access all the time but under the support option. There are several great features that are included on the standard package but if the Premium package was cheaper, we would probably go with that one due to the reporting features in it. The ability to give users access on only one company and set specific permissions on that company is a great feature. Having the ability to set information about the machine connecting to divide them up into companies, device type and department is very handy to have. The remote command line without connecting to the machine is very nice, for simple commands. This feature alone has helped me with user issues without even connecting to them. This gives us the ability to see what machines are connected to internet or not and shows you the clients private and public IP addresses. I signed my company up for the Standard Package since it's wasn't critical that we had all of the features but we needed unlimited unattended access agents. I'm very used to free software but they just didn't have the features like ScreenConnect, especially being able to connect to any machine and manage it if it's connected to network anywhere. I'm very happy with this product, except for the price but it's not too terrible. The on-premise version of this software allows us to recommend it to any client with a lower level of concern. The biggest challenge in recommending remote access software to a client is that there is always the concern about getting compromised. I do not believe that this issue is specific to Connectwise due to the graphics card and how it processes the GUI. If I had to pick one thing it would be that on occasion I have experienced a few instances where a PC without a monitor connected gives me a black screen when connecting to it. I don't have too many complaints because I have utilized and continue to utilize various other platforms in client environments that have worse functionality. The remote experience is good enough to work all week through and the reliability of the sessions is enough that you don't need to have backup methods for remote access. There are no complex login processes and the product functions extremely well. I purchased this on my own to utilize prior to my current company adopting it company-wide. I will not go without this software after experiencing it. This product has helped keep me and my teams efficient and productive while allowing for wizard-level support all over the world. I have utilized ConnectWise Control for 10 years at two different companies. Connecting to a Mac can be a bit of an adventure, but it seems to be a little more on the Apple security side than any direct fault of CW Control.ĬonnectWise Control Review from Experience The "backstage mode" is a little limited, but there is a newer version in development / testing so that should continue to be an issue. The ability to open a chat window and have a back and forth with the client is also really nice in certain circumstances where a phone call cannot occur. The file transfer options are great and have been hugely beneficial. There is also a "backstage mode" that we can utilize to check things out in a pinch, especially if the machine is already in use. As long as there is a decent network connection on the other end, we can connect reliably and take over the screen on the target workstation or server. Control is feature rich, and fits our needs perfectly as a remote support tool.Ĭontrol makes it easy to connect to our managed systems (via integration with CW Automate), as well as non-managed systems (through a web portal). This is easily the best of the ConnectWise software that we use as a company.
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